Welcome to our store! We are a professional worldwide wholesale company. High product quality. reasonable prices. excellent customer service and a reliable credit standing is our tenet
1. Due to different producing batches or different measurement methods. there may be deviation of 1cm—3cm for items. Internal material or pattern may not be the same .Colors on your computer monitor may differ slightly from actual product colors.
2. Please list your special requests (color, packages. value of declaration. etc) in the PAYPAL NOTES SECTION when you make payment.
1. As a Manufacturer. we provide top quality and good service. We care for our customers value and their opinions. Therefore we try to create an atmosphere of trust and honesty. We are looking forward to forming successful business relationships with new clients around the world.
2.We have a 8 persons team to support the on-line wholesale. 100 customer satisfaction is our pursuit.
1. We accept Alipay. West Union .TT. All major Credit Cards are accepted through secure payment processor ESCROW
2. The buyer is responsible for any customs duty or import tax. It is buyer’s responsibility for any custom duty fee. How much the custom duty fee is depends on each country’s custom policies.
1. If you choose the mode of transport is free shipping. we will choose the most economical mode of transport. but not limited to China Post.
2. If you prefer other faster express (EMS. DHL. UPS. Fedx ) Pls fell free to contact us for additional freight
Return & Exchange
1. When you receive the goods found damaged in transit or product quality problems. please send us photos and comments. Seek the best solutions and after-sale customer service will contact you shortly.
2. All returned items must be in the original packaging and you must provide us with the shipping tracking number. specific reason for the return.
3. Receive your Return or Exchange wrap later. we will sell through the conventions and rules based on the speed of buyers and sellers. back to you the costs associated.
4. We will bear all the shipping cost if the product(s) is (are) not as advertised.
We appreciate you place orders from us. and hope you leave us a positive feedback after you receive you item.
In the event you feel like you have a problem with your order. please give us a chance to make the situation right before posting a negative feedback.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourshoppingbay (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of yourshoppingbay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.