Somebody Often ask us why your products are higher than other seller?
There is a proverb in China:
you get what you pay for
Or what price, what goods
I ONLY WANT TO SAY, the higher the price, the better the quality
We only earn very low profit about 1-5% every order
But we have to take responsibility, responsibility for every customer, we must make sure
that the quality of our products live up to our price
1.competitive price, the more you order, the lower price you will get.
We combine shipping for you if you buy more than one items.
2. payment: Alipay, Credit Card, T/T,western union,MoneyGram, etc.
3.prompt and safe shipping, we mainly use China Post Air Mail or UPS or DHL or TNT or EMS or others. Our shipping to the world
4.This is an international delivery , shipping time will be highly depended on the courier company and local customs/duties. Thank you for your understanding. We ship every day except weekend and public Holiday in China.
(China Post Air Mail is the cheapest one,but it often take10-25days.So plz choose the right shipment ways when you place the order)
In most time, the buyer need not pay any customs. We will declare it as a sample and a low value to avoid the tax. But sometimes in some countries, the customs office may be strict. we dont accountable any customs fee, Please check it out the customs policy at your own place, such as Italy and Holland. If you have to pay the customs fees, it is your duty to your own country, the buyer should understand this situation.
Pls contact us before leaving a neutral or negative feedback. As a serious and responsible seller,we will try our best to solve your problem.
We do allow exchange other models if customers are dissatisfied with the product, however customers are to bear the freightage of the return and exchange . Also, buyer should return the item to our warehouse within 7 days after receipt.
8.We will send you shoes without box..pls note!
Note: Normally, we ship within 24 hours after received the order ! But if some are out of stock, or bad weather ect other reasons, we will contact with you in the first time, then you can go on waiting it or choose other style/color to replace, or you can apply to refund.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.