We do offer customized size for you with USD 10 on the top of standerd size. You could choose to pay custom orders, then note your size (BUST / WAIST / HIPS / SHOULDER TO SHOULDER / DRESS LENGTH). Please feel free to contact me if there is any problem.
Custom-made Measuring Instruction:
A.Bust= Measure around the fullest part of your bust (Wear an unpadded bra) B.Waist= Measure around the smallest part of your waistline C.Hip= Measure around the widest part of your hips D.Hollow to Floor= Measure in bare feet from the hollow space between the collarbones through the nipple to floor E.Height without Shoes on= Measure in bare feet from top of the head through the nipple to floor
DIRTY PINK NAVY BLUE
PINK LIGHT BLUE
When you place an order, please choose a shipping method and pay for the order including the shipping fee. Please note, that delivery time on all international shipments is not guaranteed due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected. Buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country.These additional fees may be collected at time of delivery. The shipping cost does not include any import taxes, and buyers are responsible for customs duties.
International Returns Policy
We guarantee to refund the item purchased on our store that you are not completely happy with when you return it to us in their original condition by post within 7 calendar days of receipt. International purchases can only be returned by post. You are required to return unwanted orders at your own cost.
Refunds will be credited to your original method of payment. In the interests of fitting, we do not offer refunds on custom-made and plus size items, unless they are of unsatisfactory quality. Please also note that items must be returned with all of the tags intact and with the despatch note you received enclosed.
Please contact us before you sending items back, and we don’t accept returns without contacting us.
Shipping and handing fees are not refundable.
Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we can not guarantee that the really color of items be exactly the same as shown on photos.
Sizing & fit issues
As all of our dresses are hand-sewn and customer tailored the finished gown may vary by approximately 1 inch in the the specified measurements. To ensure that the item will still fit you perfectly, our highly skilled tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily. For further information, please feel free to contact our customer service directly.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.