When you are planing to buy this dress from us,please kindly read it clearly as below
The standard size based on our size table, if you want to make a custom made service,The below is just a guide. We recommend that whenever possible you get a qualified seamstress to measure your dress size. Always get someone else to make the measurements for you: measuring yourself will give inaccurate numbers and could lead to disappointment. Measure with undergarments similar to those you will wear with your dress; do not measure over other clothing.
You can choose your favorite color of the dress from our color table. If there have no the color you like, please provide us the reference picture, we would choose the most closed color fabric to make your dress.
A: There is no same leaves in the world,We can not guarantee the dress same as the picture, Dress Can Be Made in Custom Size,Color, Design.Please follow the measurement instructions,and measure yourself carefully.
B: Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we can not guarantee that the color of our products will be exactly the same with the photographs you saw.
C. The wedding dress does not include any accessories such as gloves, wedding veil and the crinoline petticoat ( show on the pictures). Bidding is for the dress only!!!
A:Escrow is FREE secure payment service that is automatically available on all transactions. This service ensures that payment is released to the supplier only after you confirm satisfactory receipt of your order.
B: More payment options will be available on AliExpress in the future.
Shipping and handing
A:EMS shipping time about 5-7 days.EMS is strength in the country such as USA,Canada,Australia,Singapore,UK,France,Netherland,Sweden,Germany,Japan,Fenland,Greece.If you are not in these countries, you would better choose other ship company.
B: TNT or DHL is strength for most of the country all over the world, but shipping cost would be a little higher than EMS. Shipping time usually about 3-5 business days.
2. How much it costs for customs/tax?
3. If I don’t like the dress, or it doesn’t fit me after receiving, may I return it back?
-we accept return policy, only because of quality problem. such as color-size problem, customizes dress are not available for return policy.
1). You must contact us within 3 days (72 hours) from the reception of your dress(es). Please state the problem of the received goods and the reason for the return.
2) Item(s) must be returned in its original condition with no signs of wear, tear, or odors.
3). Return shipping charges will be the buyer’s responsibility.If you are happy with the item, please help to leave us positive feedback,thanks for your support.
About Feedback: Feedback is important to you and me, if you are satisfied with our items and service, please Post a good feedback for me, I will do that for you also, if you are unsatisfied with our items, please don`t give us negative feedback immediately, please contact Me first, I will give you a good resolve, If not, Post Negative feedback is Not late. Thank you for your understanding.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.