Tailored for you
1. About Shipping
When you place an order, we will offer you all the shipping methods for you to select, usually we select a safe,quick and cheap method for you and tell you the estimated delivery time. But sometimes we can not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your products is inspected. Usually it will not produce customs fees and some other extra fees for you because we will write a low value for the package. But sometimes it can not be avoided, they may collect the fees at time of delivery, that is your duty for importing products to your country, we will not refund shipping charges for refused shipments. If you are from BRAZIL,please give us your CPF in the message box when paying, without it, we can not Send your Parcel . thanks for your Cooperation.
2. Exchange & Return
7 Days | No Risk | Satisfaction Guarantee
We have an easy return/exchange process! If you are totally not satisfied with the item
(including quality problem, we send a wrong size)
You may return this item for a full refund
(excluding shipping charges)
Return & Exchange Requirements
Item must be returned with 7 days of accepting the delibery.
No Refund: Over 7 days still not returned.
Products must be unworn and in the original condtion even after tried on for fit and size.
No Refund: Worn, Perfumed, Altered or without the original Brand & Labels.
Not fit for you(with wrong size),the quality problem
No Refund: Custom-Made or Plus Size and Made to your Specification.
It is buyers’ responsibility to pay the return or exchange postage.
3.Sizing or Fit Issues
As all of our dresses are hand-sewn and custom tailored, the finish gown may vary by approximately +/- 1 inches in the specified measuerments.
To ensure that your dress will still fit you perfectly, our tailors have created all of our dresses with additional fabric in the seams to allow minor size modifications to be easily. If you find the dress is not suitable for you and have any question, please feel free to contact us directly.
4. Color Mismatch
Sometimes there will be color differences because of the different PC monitor, lighting, background, and some other reasons, if you are very very strict in the color, please contact us firstly, we will try to meet your requirements.
At last, we will you happy shopping on our website. If you have any question, please feel free to send emails to us. We will try to answer you as soon as possible.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.