Payment: 1. The price of this item is fixed, you can place order online and finish payment directly. 2. If there is any question, please contact us online or leave us message via Contact Now. Our reply should reach you in 12 hours. Or add our trade manager ID cn1515639737efgn to chat online. 3. You can do payment for your order by Credit Card, Money Booker, Money Gram, Bank T/T, Western Union etc. 4. You pay to Aliexpress.com, after you receive the goods, Aliexpress.com will release money to us. This is safe ESCROW SERVICE Quality problem: Our jewelry are top quality and wholesale price ,if you have any problem about the item you got, Please contact with us within 7 days .take clear photos for the defective product and send to us, We will arrange refund or replacement after get your photos Wholesale & Drop Shipping: If you are major in doing wholesale business, please contact us for your order demand. We will carefully check the inventory and our best price for you. To contact us on aliexpress. If you are good at drop shipping, we will offer good service especially for shipment arrangement and to check your selections to be sustainable for long-term sales. Please leave us remarks with drop shipping business or contact us online. Shipping: The free shipping is only by China Post Air It takes about 3-10 days to Asian Country,7-20days to European Countries,and 7-30days to other places If your amount is more than $150 we will send it by DHL Free We will ship within 5 business days on payment received (aliexpress will check your credit card,and it will take about 24 hours and holiday except),if we have any problem about the product,we will leave a message in time,pls kindly reply us in time also to avoid the mistake happen. If there are some clearance cost,pls pay for it! Warranty and Guarantee: If you are not satisfied when you receive your item, please return it within 30 days for a replacement or money back. Please contact me before you return it. If item is defective in 3 months, We will send you a replacement without extra charger, or offer refund after we receive the defective item. If item is defective after 3 months, you can still send it back to us. We will send you a new one after receiving the defective item. But you have to pay the extra shipping fee.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourshoppingbay (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of yourshoppingbay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.