We provide free express shipping via UPS / DHL / FEDEX / EMS / TNT / ARAMEX / for most of country when your orders > USD 200 (please contact us if you have any qustions).
Size (unit: CM)
1 CM=0.39 INCH, 1 INCH = 2.54CM
Most of our deals are promoted with free shipping (selected countries) by ePacket/China post, usually more than 10KG by UPS/DHL .Please contact us before you place your order if you need the goods urgently.
The items are shipped via China post/ePacket ,please allow 15-30days to reach.
In order to ensure you receive your order with tax free or lower tax upon import,we'll declare it as a “gift”with a lower value,if any import charges or fees are the buyer's responsibility.
Payment is expected to be received within 3 days of auctions close.
Escrow is our preferable payment method,we also accept different payments by T/T,Western union,Money gram and others as below.
All of our offers are backed by 100% satisfaction guarantee,if for any reason you are not satisfied ,you can return the item to us in it's original condtion for a refund or an exchange.Before mailing us back the item,please contact us for the detailed return&exchange instruction.We will return all your money except the shipping and handling fees after we receive your return items.
About Out of stock
If you buy something which is out of stock.we will contact you without 12 hours with some advise. you can adjust your order with our advise. if you donot answer me in 3 days. we will send similar style to you.please understand.
If a style has many colors and sizes. You can mix any you like.
If you want to mix some products, you can give me the code of the product with quantity you need (may make an excel to me will be better). I will give you a discount price (the more you buy the more discounts you will get)
If you buy more than 1000$ every month. You can be my VIP. You will enjoy many special services in my shop!
For Internet shop owner:
You can put my web things to your web. Also I can help you drop shipping to your customers.
Mix order welcome,OEM order welcome.
If you have any question please feel free to contact us. We will reply within 124 hours.
Collect our store
If you like our products, you can collect our store. Next time we have new models of shelves, if you buy, we will send a gift to you.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourshoppingbay (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of yourshoppingbay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.