(1)We guarantee this product is 100% stainless steel ;
(2)We guarantee our descriptions is 100% true
Sizs: diameter 7mm (1 mm = 0.039 Inch, 1 Inch = 25.4 mm)
Color: silver white Packing: opp plastic bag (independent packing)
About necklace accessories style and accessories size, if you have other special requirements, you can contact with us,we will do our best to meet your needs.
About VIP discount & store discount & store coupons
The store discount and coupons can be used at the same time, but store discounts and coupon can not to be used with the VIP discount at the same time.(we will choice biger discount for you)
1. Free shipping use UPS & Fedex, when the order more than $100USD
(just for the United States and southeast Asian countries)
2. Free shipping use HongKong post or China post when your order less than $150USD
(free shipping use e-Packer for USA, free shipping use Russia Express-SsPSR for Russia)
3. Free shipping use UPS or Fedex or DHL when the order more than $150USD
(for North America, Europe, Oceania, Asia . we also can use TOLL for Australia’s guests)
About shipping time and tariffs
HKpost and China post need about 20-60 days to delivery, but generally no tariffs;
UPS and Fedex only need about 4-7 days, some time have tariffs;
DHL only need about 4-7 days,some time have tariffs;
TOLL need about 6-10 days;
e-Packet need about 7-25 days;
Russia Express –SPSR need about 10-20 days
Tariffs and other additional fees
(1) If tariffs and other additional fees occurred in China, we will pay them for your order;
(2) If tariffs and other additional fees occurred in transit countries, we will try pay them for your order again;
(3) If tariffs and other additional fees occurred in Country of destination, need buyer to pay tariffs and other additional fees;
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.