All items will be shipped to buyer’s aliexpress address.
Before you pay, please make sure your address in aliexpress match the address you would like us to ship to. Ship within 1 business day once payment completed. We do not ship on weekend or public holidays.
We will handle your package as soon as possible, so please make sure entering correct payment and shipping information before checking out. Once your payment is completed, we are not going to accept any more changes to your order.
Buyers are responsible for additional COD charges , VAT, Customs fees, and Duty for importation (if any).
Item will ship by China Post Air Mail, and normally will arrive in 15-45 business days (not include weekend and holiday). But sometimes goes to 25- 60 days and more for remote area. That is depends on the freight in different countries. We also support the following shipping method.
All the review from you guys are important to us.
We appreciate the nice review ,we also resolutely resist the malicious bad review. if you are the one who always leaving bad review in aliexpress ,we won’t accept your order ,you are unwelcome in my shop.
We aim for star service and like to make friends with all of you.
We believe that issue will be solved under good communication.
If you do not receive your purchase in time, please contact us, we will extend the protection time for you.
You can track your parcel on the following website using your tracking number: www.17track.net/en (Copied to the browser to open)
If you are not satisfy with our product or service, just contact us first , let us to do something fix it .
! About clothes
For transportation needs, the dress that you’ve received will have a fold phenomenon. Please don’t worry, this fold situation will disappear after the first time you clear or ironing.
! About color:
Pictures are only samples for reference. Due to limitations in photography and the inevitable differences in monitor settings, the colors shown in the photograph may not correspond 100% to those in the items themselves.
! About duties
A. Import duties, taxes and charges are no included in the item price or shipping charges. These charges are the buyer.
B. Please check with your countries customs office to determine what these additional costs will be prior to bidding/buying.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourshoppingbay (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of yourshoppingbay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.