1)We accept Alipay, West Union, TT.All major credit cards are accepted through secure payment processor ESCROW.
2) Payment must be made within 3 days of order.
3) If you can’t checkout immediately after auction close, please wait for a few minutes and retry Payments must be completed within 3 days.
1) SHIPPING NOTICE:
Please make sure that the information you left is correct, Address / Phone Number (cellphone) /Zip Code .We do not take responsibility for wrong address/cell phone number.When you place an order, please choose a shipping method and pay for the order including the shipping fee.We will send the items within 24 – 48 hours once your payment is completed. Including the payment-received day.
2)Shipping By DHL/Fedex/UPS/:
To Europe,North America,Australia,3-6days normally.
To South America and Africa area:6-12days
The parcel will delivery out by EMS or other mehtods if your area is out of DHL business scope.
3)Shipping By AliExpress Standard Shipping:
To Europe 25-30days.
To USA and Canada,15-30days
To To South America,Africa area and Russian,30-40 days.
Sometimes it would be longer because of the bad weather, a waste of time in customs clearance. Thus please wait patiently when you do not receive your item on time. If you don’t receive the item within thirty days, please contact us, and then we will help you to track it.
About Refund :
We will refund you if you return the items within 15 days of your receipt of the items for any reasons, however, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss. Buyers will be responsible for all the shipping fees to return the item. In case you received a defective item, you have up to 7 days from date of receipt to request for refund or exchange for a now one. In case you received a wrong item, items must be returned in its original and unused condition and must also be in its original box and packing.
You satisfaction is important to us and we value your business. If you are satisfied with our goods, please give us five stars praise, your encouragement will be our biggest motivation.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of yourshoppingbay (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of yourshoppingbay.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.