Payment: Pleas pay for soon after you place the order . if you have any problem about payment , please visit the link http://help.aliexpress.com/payment_method.html, to find the reason . Shipping: Package ship as soon as possible after your payment( usually 1-5 days ),China Post air mail will take around 20-45days, some coutries will takes 20-60 days, EMS(7-15days), e-packet around 20-35 days . To Russian , usually send out via CDEK . As international transportation need a long time , so have many can’t control reasons to delaying . If you didn’t receive your package,or the parcel is damaged,or have the defective products, please provide us some pictures as evidence, if it’s true, we will resend a new product or refund you ! please don’t ask for dispute firstly ! thank you for understanding ! Returns: If you want return the products , you need pay for the freight fee . but as the international freight fee is expevsive . we don’t suggest you return back . you can discuss with us to find the best way ! Feedback: Since your feedback is very important to our business development, we sincerely invite you to leave positive feedback and 5 stars for us if you are satisfied with our product and service. Thank you! If you dissatisfied with it, please kindly contact us before leaving any negative and neutral feedback. We will try our best to solve the problem and satisfy you. Thank you very much!
|Buyer||Real customer reviews|
7 Jun 2017 01:32
Thank you very much. Shoes wonderful.
21 May 2017 10:55
Super cute, great quality, no smell.
13 May 2017 09:52
Супер! Доставка порадовала! На свой 38 размер брала 39
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.